1. Scope of This Privacy Policy
This Privacy Policy applies to the website operated by BUON APPETITO ITALIAN BISTRO LLC and to the information we handle in the course of running our wood-fired Italian supper house in Heber City. It covers the pages you browse, the forms you complete, the reservations you request, the catering inquiries you send and the bakery orders you place. It also covers the records we keep about guests who dine with us, because those records help us operate safely and serve you well.
The Policy does not apply to third party websites, applications or services that we do not control, even when we link to them or mention them. When you leave our site and visit another service, the privacy practices of that service govern what happens to your information, and we encourage you to review the relevant policy before you share anything.
By using our website or sharing information with us, you acknowledge that you have read this Privacy Policy and that you understand the practices it describes. If you do not agree with these practices, please do not use the site or send us information, and contact us with any question you may have.
2. Information We Collect
We collect only the information we need to operate the supper house, respond to guests and honor the commitments we make. The categories of information we may collect include the following.
Information You Provide Directly
When you complete a form, request a reservation, plan an event or place an order, you may give us your name, email address, phone number, mailing address, party size, dining date and time, dietary notes, event details and any message you choose to send. You control how much you share, and you are never required to send information that is not needed for the request you are making.
Information Collected Automatically
When you browse our website, our hosting environment may record technical information such as the type of browser you use, the device you use, the pages you view, the time of your visit and the address of the page that referred you. This information is used in aggregate to keep the site working and to understand which pages guests find useful.
Information From Dining and Order History
When you dine with us or place a catering order, we may keep a record of the items you ordered, the date of service and any preference you shared, so that future visits can be handled with the same care and so that we can resolve any question about an order.
3. How We Collect Information
Most of the information we hold comes directly from you. You provide it when you fill in our contact form, send an email to our address, call the bistro, speak with a member of our team or place an order for bread, pastry or catering. We collect that information at the moment you choose to share it.
Some information is gathered automatically as you use our website, through the ordinary operation of web servers and the small files described in the section on cookies. This information helps us keep the site stable and secure and helps us improve the experience for every guest who visits.
In a limited number of situations we may receive information from a partner who is helping you, for example when a venue passes along the details of an event we are catering or when a guest books on behalf of a group. In those cases we treat the information with the same care described throughout this Policy.
4. Why We Use Information
We use the information we collect for clear and limited purposes. We use it to confirm and manage reservations, to prepare and deliver catering orders, to answer questions, to process bakery purchases, to keep our records accurate and to protect the safety and comfort of our guests and staff.
We also use information to improve our menu, our service and our website, to understand which dishes and pages are most useful, and to plan staffing and supply for busy evenings. When we contact you with news about the supper house, we do so only where we are permitted to, and every such message offers a way to opt out.
Finally, we use information to meet our legal and accounting obligations, to resolve disputes, to enforce our agreements and to protect the rights, property and safety of BUON APPETITO ITALIAN BISTRO LLC, our guests and the public.
5. Reservations and Table Bookings
When you request a table, we collect the name for the booking, a contact method, the preferred date and time, the number of guests and any dietary note you wish to share. We use these details to hold the table, to plan the kitchen and to reach you if the evening requires a change.
A reservation may be recorded in our booking records so that we can recognize returning guests and honor preferences such as a seat beside the oven. We keep reservation records only as long as they serve a business or legal purpose, and we do not sell reservation details to anyone.
If you need to cancel or change a booking, please contact us as early as you can by phone at +16058605780 or by email at contact@zjzcinternational.buzz so that we can release the table and offer it to another guest.
6. Orders, Catering and Bakery Purchases
When you place a catering order or buy from the bakery, we collect the information needed to fulfill the order, including your name, contact details, delivery or pickup arrangements, the items requested and any note about allergies or timing. We use these details to prepare the food, coordinate delivery and confirm the order with you.
For larger events we may keep a planning record that includes the menu agreed with you, the guest count and the schedule of the day. That record helps our kitchen buy and prepare with confidence and helps us serve you consistently if you return for another event.
We retain order records for the period required by tax and accounting rules and for as long as we may need them to answer a question about the order. After those periods end, the records are removed or made anonymous.
7. Communications With Guests
We communicate with guests to confirm bookings, answer questions, discuss catering plans and resolve any issue that arises. These service messages are part of the relationship you begin when you contact us, and they are sent to the address or number you provide.
From time to time we may send news about seasonal menus, holiday service or bakery specials. You may opt out of those messages at any time by using the unsubscribe method offered in the message or by writing to contact@zjzcinternational.buzz. Opting out of marketing does not prevent us from sending messages that are needed to complete a booking or an order you have requested.
We store correspondence only for as long as it is useful for service, record keeping or legal purposes, and we limit access to the people who need it to do their work.
9. Legal Bases for Processing
Where the law requires us to identify a legal basis for handling personal information, we rely on one or more of the following. We process information to perform a contract when we hold a reservation or fulfill an order you have requested.
We process information based on our legitimate interests when we improve our menu, secure our website, prevent fraud or manage the ordinary operation of the supper house, provided those interests are not outweighed by your rights. We process information based on your consent when you ask to receive marketing messages, and you may withdraw that consent at any time.
We also process information to comply with legal obligations, such as tax, accounting and food safety rules, and to protect vital interests where the safety of a person is at stake. When we rely on consent, we make the request clear and separate from other terms.
11. Service Providers and Vendors
Like most hospitality businesses, we rely on trusted vendors for hosting, email, payment processing, delivery and related services. These vendors may access information only as needed to perform their function, and they are bound to protect it and to use it solely for the service they provide to us.
We choose vendors with care and review the way they handle information. Where a vendor processes information on our behalf, we expect appropriate safeguards and we limit the data we share to what the task requires. We do not authorize vendors to use your information for their own independent marketing.
If a vendor is located in another region, information may be transferred to that region. In those cases we take steps to ensure the information continues to receive protection consistent with this Policy and applicable law.
12. Payment Information
When you pay for a meal, a bakery order or a catering service, payment is handled by a payment provider. We do not store full card numbers on our own systems. The payment provider processes the transaction and returns only the confirmation details we need to record the sale and reconcile our accounts.
We keep records of transactions for accounting and tax purposes, including the amount, the date and the nature of the purchase. These records do not include the sensitive authentication data that belongs to the payment provider, and access to transaction records is limited to staff who require it.
If you have a question about a charge, please contact us at contact@zjzcinternational.buzz or call +16058605780 so we can look into the matter promptly.
13. How Long We Keep Information
We keep personal information only for as long as it is needed for the purpose for which it was collected, for the period required by law, or for the time necessary to resolve a dispute or enforce an agreement. Reservation records are kept for a limited operational period, while transaction and tax records are kept for the duration required by accounting rules.
Marketing contact details are kept until you opt out or until we determine that the contact is no longer useful. Correspondence is kept only as long as it serves a service, record keeping or legal purpose.
When a retention period ends, we delete the information or make it anonymous so that it can no longer be linked to an individual. Our goal is to hold no more information than we genuinely need and to keep it no longer than we must.
14. How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect the information we hold. These safeguards include limiting access to staff who need the information to do their work, using reputable providers for hosting and email, and following careful practices when handling records in the ordinary course of business.
No method of transmission or storage is perfectly secure, so we cannot promise absolute security. We can promise that we work to protect your information, that we review our practices, and that we will notify you and the relevant authorities as required if a breach affecting your information should occur.
We ask that you help us by keeping your own account details private and by contacting us right away if you believe your interaction with us has been compromised.
15. Privacy for Children
Our website and our services are intended for adults and families who dine together. We do not knowingly collect personal information from children below the age required for independent consent. When a family books a table or an event, the booking is made by an adult, and any information about younger guests is provided by that adult for the purpose of serving the group.
If you believe that a child has provided us with personal information without appropriate consent, please contact us at contact@zjzcinternational.buzz and we will take reasonable steps to remove the information from our records. We encourage parents and guardians to guide the online activity of children in their care.
While children are welcome at our supper house, the responsibility for the information shared on their behalf rests with the adult who makes the booking or order.
16. Your Privacy Rights and Choices
Depending on where you live, you may have the right to request access to the personal information we hold about you, to ask us to correct information that is inaccurate, to request deletion of information we no longer need, and to object to or restrict certain processing. You may also have the right to receive a portable copy of information you provided to us.
You may withdraw consent to marketing at any time, and you may ask us to stop sending promotional messages while continuing to receive service messages related to a booking or an order. To exercise any of these rights, contact us using the details in the final section of this Policy, and we will respond within the time required by applicable law.
We will not discriminate against you for exercising a privacy right. If we cannot fulfill a request, we will explain the reason, and we will tell you how to appeal if an appeal process is available to you.
17. Accessibility and Inclusive Service
We want every guest to be able to learn about the supper house and reach us without unnecessary barriers. We design our pages for clear reading, strong contrast and simple navigation, and we welcome requests for assistance with reservations, menus or information about the room.
If you encounter a difficulty using our website, or if you need information in a different format, please tell us at contact@zjzcinternational.buzz or call +16058605780. We treat accessibility requests as service requests and we work to resolve them promptly.
Because our dining room is intimate and built around the oven, we are glad to discuss seating needs, mobility needs and dietary needs in advance so that your evening is comfortable from the moment you arrive.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. When we make a material change, we will revise the date of the Policy and, where appropriate, provide a notice on the website or through another clear channel.
The version posted on this page is the current version and governs our handling of information at the time you use our services. We encourage you to review this page periodically so that you remain familiar with the way we protect information.
Your continued use of the website or our services after a change takes effect means that you accept the updated Policy, and if you do not agree with the change you may stop using the services and contact us with any concern.
19. How to Contact Us
If you have a question about this Privacy Policy, a request about your information or a concern about the way we handle data, please reach us through the details below. We take every privacy inquiry seriously and we will do our best to resolve it quickly and fully.
BUON APPETITO ITALIAN BISTRO LLC
734 W 100 S, Heber City - 84032-3739, United States (US)
Email: contact@zjzcinternational.buzz
Phone: +16058605780
Thank you for dining with BUON APPETITO ITALIAN BISTRO LLC and for taking the time to understand how we protect the information you share.